Privacy pledge

Data is important. It is the foundation on which most of the technology we’ve grown to love is built. Data is what lets companies like ours personalize their service, making it instant, fun, and hassle free. But, in light of growing concerns about companies selling customers’ private data, we think is is important to tell you about what types of data we collect, why we collect it, and what we do with it. 

Our guiding principles

The very first one is that we will never, ever, sell your data to anyone. Here are other guiding principles in regards of the privacy of your data — and it is your data, not ours!:

  • We limit the data we collect: if we don’t need it, we don’t ask for it.
  • We don’t run ads for other services in our products.
  • We limit the permissions our apps request on your devices.
  • We put a lot of security measures into place including in-transit encryption, encryption at-rest, and requiring employees and contractors to sign non-disclosure agreements.

Here’s how we may use your data:

Information we collect

Identity & access

When you sign up for an account, we typically ask for identifying information such as your name, email address, and maybe a company name. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We sometimes also give you the option to add a profile picture that displays in our products, but we do not normally look at or access that picture. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission either.

Billing information

When you pay for one of our product, we ask for your credit card and billing address. That’s so we can charge you for service, calculate taxes due, and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number and as-of billing address, for account history, invoicing, and billing support. We store your billing address to calculate any sales tax due in Canada, the United States or the EU, to detect fraudulent credit card transactions, and to print on your invoices.

Marketing and advertising

When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions. These web analytics data are tied to your IP address and user account if applicable and you are signed into our Services. We blind all of these individual identifiers after 30 days.

We may use cookies to help us optimize our digital campaigns, and to allow our customers to have a more personalized experience when coming back to our website. We’re using secure, industry-standard, third-party tools to analyze this data.

Cookies and first/third-party tracking

We do use persistent first-party cookies to store certain preferences, make it easier for you to use our applications, and support some in-house analytics. “Cookies” are small bits of info that a website sends to a computer’s hard drive when a website is viewed. We use cookies and clear GIFs. We participate in behavior-based advertising which means a third party uses tech (like a cookie or web beacon) to collect info about your use of our website so that they can provide ads tailored to your interests on our site or other sites.

Voluntary correspondence

When you write to our team with a question or to ask for help, we keep that correspondence, including the email address, so that we have a history of past correspondences to reference if you reach out in the future.

We also store any information you volunteer like surveys. Sometimes when we do customer interviews, we may ask for your permission to record the conversation for future reference or use. We only do so if you give your express consent.

Information we do not collect

We don’t collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing into our Support team.

We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.

How we secure your data

Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.

Location of data

Our products and other web properties are operated in Canada. If you are located in the European Union or elsewhere outside of Canada, please be aware that any information you provide to us will be transferred to and stored in Canada. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Questions and requests

If you have questions about exercising these rights or need assistance, please contact us at privacy@happytenders.com. For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.

If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at https://edpb.europa.eu/about-edpb/board/members_en .

Arrow-up